Customer Relationship
Customer Relationship
- Sustainability Management
- Stakeholder Engagement
- Customer Relationship
Customer Relationship Policy 
It has been Inventec’s long-standing business philosophy to emphasize its commitment to customers and provide them with competitive and high-quality products. Meanwhile, we align with customer policies and the group’s operating objectives, making timely adjustment to our business strategy as needed to achieve our goals.
Customer Service Mechanism
Inventec has set up a customer service unit and a dedicated point of contact to ensure that customers can be proactively cared for, contacted immediately, and provided with opportunities for feedback throughout the service process from order receipt to shipment.
Customer Complaint Handling Process
We have established complete standard procedures for customer complaint operations, and arranged project reviews to analyze causes, correct and formulate preventive measures, as well as confirm effectiveness to promptly resolve and provide feedback to customers.
Customer Satisfaction
Inventec conducts internal evaluation processes and customer satisfaction surveys, including Quarterly Business Reviews (QBRs), focusing on feedback related to quality, cost, delivery, service, and technology. These assessments help the Company deliver higher quality services. From 2021 to 2024, customer satisfaction scores and coverage rates exceeded 90%, with all evaluation scores rated as satisfactory or above.
Product Environmental Labels and Certifications
In response to global environmental regulations and to provide our customers with better environmental services, we assist our customers in obtaining the environmental mark certification for their products every year. The types of products covered by this certification include notebook computers, desktop computers, tablets, thin clients, and All-in-One (AIO) computers.
Taiwan Green Mark
SEPA
CECP
CEL
Energy Star
EPEAT
TCO Certified
Information Security Protection Measures
In 2024, Inventec underwent 51 external inspections conducted by customers and independent third-party organizations to validate the effectiveness of its information security management system. In addition to preparing for certification under the updated ISO 27001:2022 standard, Inventec achieved government-issued Authorized Economic Operator (AEO) certification and received the TCSA Information Security Leadership Award for its information security governance. These achievements underscore Inventec's dedication to rigorous information security management. Furthermore, leveraging a third-party information security platforms to monitor key threat indicators, our external security posture assessment improved from a 'B' to an 'A' rating in 2024. Inventec remains steadfast in its commitment to the continuous enhancement of its information security capabilities.
Privacy Protection
To protect the privacy rights of individuals whose personal information is collected, the Company has established the "Inventec Corporation Privacy Policy." This policy applies to various stakeholders, including business partners, suppliers, contractors, external consultants, and other third-party collaborators, as well as website visitors, users of products or services, job applicants, and on-site visitors. Furthermore, to ensure the proper protection of confidential customer information obtained through business dealings, Inventec not only stipulates in its Employee Code of Conduct that all company-related confidential information must be kept secret, but its site-level ethics policies also mandate the establishment of confidentiality mechanisms to guarantee the security of information pertaining to all relevant parties. The policy further requires strict compliance with relevant privacy and information security laws and regulations when collecting, storing, processing, transmitting, and sharing personal information.
Inventec requires its supply chain partners to reasonably protect the personal information and privacy of anyone with whom they conduct business, including suppliers, customers, consumers, and employees. They are required to comply with privacy and information security laws and regulatory requirements when collecting, storing, processing, transmitting, and sharing personal information. In 2024, Inventec did not receive any complaints regarding the violation of customer privacy or the loss of customer information.
