Customer Relationship
Customer Relationship
- Sustainability Management
- Stakeholder Engagement
- Customer Relationship
Customer Relationship Policy 
Inventec Quality Policy
Inventec has long been dedicated to driving advancing product innovation while aligning with global quality management standards. Leveraging decades of design and manufacturing expertise—complemented by robust quality improvement and preventive measures—we have earned deep customer trust. Through continuous improvement mechanism, the Company actively enhances product quality, optimizes workflow e iciency, strengthens personnel competency, and elevates environmental operating standards.
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Customer Service Mechanism
Inventec has set up a customer service unit and a dedicated point of contact to ensure that customers can be proactively cared for, contacted immediately, and provided with opportunities for feedback throughout the service process from order receipt to shipment.
Customer Complaint Handling Process
We have established complete standard procedures for customer complaint operations, and arranged project reviews to analyze causes, correct and formulate preventive measures, as well as confirm effectiveness to promptly resolve and provide feedback to customers.
Customer Satisfaction
To accurately grasp customer needs, Inventec utilizes internal evaluation processes and Quarterly Business Reviews (QBRs) to survey customer satisfaction across five key dimensions: quality, cost, delivery, service, and technology. Moving beyond passive feedback collection, we proactively leverage these evaluation processes and diverse communication channels to deep-dive into and fulfill customer expectations.
Protecting Customer Rights
Inventec regards product quality and the protection of customer rights as its core responsibilities. Across all stages of product design, manufacturing, marketing, and service, we implement stringent quality and safety controls to ensure all products meet international standards. Through continuous improvement and innovation, we enhance the customer experience and solidify customer trust, comprehensively safeguarding client interests.
During the product development phases for servers, notebook computers, automotive electronics, and medical devices, Inventec fully integrates the ISO 9001, IATF 16949, ISO 13485, ISO 14001, and IEC safety standards. This forms a cradle-to-gate quality management framework spanning from design to production. To guarantee server stability, notebook safety, automotive reliability, and medical biocompatibility, we employ systematic verification processes—such as electrical strength testing, thermal management simulations, hazardous substance compliance (RoHS/REACH), and durability validation. These protocols ensure our products meet international regulations and application-specific safety requirements, strictly protecting user health and environmental sustainability.
Regarding product marketing and labeling, we are committed to providing clear and accurate product information to help customers fully understand the functionality and operation of our servers and notebook computers. Every product is accompanied by a detailed user manual and safety instructions, ensuring full compliance with local regulatory requirements. We continually enhance our product labeling and user instructions to ensure the content remains simple, intuitive, and user-friendly.
Privacy Protection
To protect individual privacy rights, Inventec has established the "Inventec Corporation Privacy Policy," applicable to business partners, suppliers, contractors, external consultants, website visitors, product/service users, job applicants, and other visitors. To ensure the proper protection of confidential customer information obtained through business dealings, Inventec Employee Code of Conduct stipulates that all corporate confidential information must be kept secure. Complementing this, the Company has established confidentiality mechanisms in line with site ethics policies to guarantee information security across all relevant parties, requiring strict compliance with privacy and information security regulations during data collection, storage, processing, transmission, and sharing.
In 2025, Inventec received zero complaints regarding violations of customer privacy or losses of customer data. Furthermore, Inventec requires its supply chain partners to reasonably protect the personal information and privacy of all business associates—including suppliers, customers, consumers, and employees—while adhering to the same stringent privacy and data security laws when handling personal data.
Product Environmental Labels and Certifications
In response to global environmental regulations and to provide our customers with better environmental services, we assist our customers in obtaining the environmental mark certification for their products every year. The types of products covered by this certification include notebook computers, desktop computers, tablets, thin clients, and All-in-One (AIO) computers.
Taiwan Green Mark
SEPA
CECP
CEL
Energy Star
EPEAT
TCO Certified
Information Security Protection Measures
In 2025, Inventec underwent 50 external audits conducted by customers and independent third-party verification agencies in accordance with the ISO 27001 framework and controls to verify the e ectiveness of its information security management system. Additionally, Inventec successfully obtained the government's Authorized Economic Operator (AEO) certification. Furthermore, the Company conducted enterprise-wide cybersecurity health checks utilizing a third-party cybersecurity assessment platform, aiming to consistently maintain an “A” rating. In 2025, based on the monthly assessment results, the Company's overall security average score reached 93.81 points (A rating). Through these independent third-party assessments, Inventec eectively monitors the external threat landscape, fortifies cybersecurity strategies, continuously elevates operational resilience, and safeguards stakeholder trust.
